Service
In-house engineers who know your machine
No subcontractors: our service team covers all of Slovenia, keeps spare parts in stock and has a direct line to the manufacturer. That is why many problems are solved the same day — often over the phone.
Book a service
Call 041 683 986 or email servis@totus.si
Have the machine model, serial number and a short description of the problem ready.
What we do
Everything a machine needs over its working life
Scheduled and emergency service
Maintenance, repairs and adjustments for FELDER Group machines and the other brands we represent. Many issues are resolved over the phone.Spare parts
Original spare parts and consumables — stock in Ljubljana, fast ordering from the manufacturer for everything else.Installation and commissioning
We position, connect, set up and test your new or used machine in your workshop. You take over a working machine.Operator training
We train your team at commissioning; further training is arranged as needed — see the Academy.Inspection and guarantee for used machines
Every used machine is inspected, tested and serviced before delivery, and we guarantee it works flawlessly.Telephone support
Service manager Bogdan Marolt: 041 683 986, servis@totus.si — weekdays 8:00–16:00.
Frequently asked questions
Service in practice
How do I book a service?
Call 041 683 986, email servis@totus.si or fill in the form on this page. Give the machine model, serial number and a description of the problem — we can often advise over the phone.
Do you also service machines you did not sell?
Yes, for the brands we represent (FELDER, Format4, Hammer and others in our range). For other brands, call us — we will assess it from your description.
Where do I get spare parts?
From us. The most common parts and consumables are in stock in Ljubljana; everything else we order directly from the manufacturer.
Is service included in the price of a new machine?
The price includes delivery, installation, commissioning, training and after-sales support. Warranty service follows the manufacturer's terms; routine maintenance and out-of-warranty repairs are charged according to our price list.
Book a service online
Describe the problem — we get back to you the same working day
Tacenska cesta 25, 1210 Ljubljana-Šentvid · Mon–Fri 8:00–16:00
Need a new machine instead of a repair?
If a repair no longer pays off, we prepare a quote for a new or inspected used machine — with a trade-in of the old one where it makes sense.