Delivery and payment

Where we deliver

We deliver to addresses in the Republic of Slovenia. For delivery abroad, write to trgovina@totus.si — we will prepare a separate quote.

Delivery charge

• Delivery by GLS costs 9,90 € (incl. VAT) per order, regardless of the number of items.
• Delivery is free for orders of 150,00 € (incl. VAT) or more.
• The delivery charge is shown in the basket before the order is placed.

Large or heavy items (for example power feeders, work tables, dust extractors or long guide rails) that cannot be sent as an ordinary parcel travel by freight. If the ordinary delivery charge does not cover such a shipment, we tell you the actual freight cost before dispatch. If you do not agree with it, you may cancel the order free of charge and we refund the full payment.

Collection

You can collect your order free of charge from the showroom: Totus d.o.o., Tacenska cesta 25, 1210 Ljubljana-Šentvid, Monday to Friday, 8:00–16:00. We notify you by e-mail or phone as soon as the order is ready.

Lead time

Most items are supplied from the manufacturer's central warehouse, so they are not dispatched the same day.

Estimated delivery: 5–10 working days · we confirm the date when you order.

• We confirm the exact date once we have received the order.
• When paying by pro-forma invoice, the lead time starts when payment is received.
• For items marked "To order", we state the lead time on request.

Unless agreed otherwise, we deliver the goods within 30 days of the conclusion of the contract at the latest. If we cannot meet that deadline, we let you know. A consumer may set us an appropriate additional period; if we do not deliver within it either, the consumer may withdraw from the contract and we refund the amount paid without delay.

Receiving the shipment

On receipt, check that the packaging is undamaged. Have visible damage recorded by the courier and report it to trgovina@totus.si with photographs as soon as possible. This makes handling easier and does not limit your statutory rights.

The risk of accidental loss of or damage to the goods passes to the consumer when the goods are received by the consumer or by a person they have designated to receive them (not the carrier).

Payment methods

• By debit or credit card through the payment service provider Stripe. Payment takes place on the provider's secure payment page; the seller neither sees nor stores card data.
• By pro-forma invoice, with a bank transfer to the seller's account. The seller orders or dispatches the goods once payment has been received.

Card payment is the default. If card payment is unavailable or fails, the seller handles the order as a pro-forma order. A buyer who wishes to pay by pro-forma invoice should write to trgovina@totus.si.

Business buyers enter the company name in the "Company" field and their VAT ID or tax number in the note; the invoice is issued to the company.

The goods remain the seller's property until the purchase price has been paid in full.

Invoice

You receive the invoice by e-mail or together with the goods.

Questions

For questions about delivery and payment, contact us at trgovina@totus.si or on 041 676 857, Monday to Friday, 8:00–16:00. General company contact: info@totus.si, 041 388 100.